Salesforce completes its acquisition of customer-service AI company Fin
Salesforce ($CRM) completed its acquisition of Fin, the customer-service AI business formerly known as Intercom. Fin serves more than 30,000 companies and develops AI agents and models for customer support. The acquisition brings another established service platform into Salesforce’s portfolio alongside Agentforce, broadening the company’s options for businesses seeking to automate customer interactions. Fin supports channels including chat, email, messaging and voice. Salesforce presented the c
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