Crexendo adds cross-channel conversation analytics through Meetric

Crexendo ($CXDO) added Meetric to its technology partner program, expanding the AI capabilities available to service providers using its platform. The integration offers white-label conversation intelligence across phone calls, video meetings, chat, email and in-person discussions, with functions including summaries, follow-up actions and customer-record updates.

The service gives platform partners another potential product to sell rather than announcing a specific new customer contract. Crexendo’s existing network of more than 250 platform licensees and eight million end users describes its broader installed reach, not eight million new paying Meetric users. The company did not quantify incremental revenue or revise guidance. Commercial results will depend on partner adoption, end-customer demand and how the additional capabilities are packaged and sold.

Sources:

• Crexendo — Meetric partnership, corporate release reprinted by StockTitan